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FAQ
About Our Partnership with Costco
1. What is the nature of the partnership between OMEGA AUTO SERVICE and Costco?
OMEGA AUTO SERVICE collaborates with Costco to provide high-quality fashion products through Costco's extensive retail network. This partnership allows us to bring our products to a broader audience, leveraging Costco’s strong distribution channels and customer base.
2. Are the products sold at Costco the same as those sold on OMEGA AUTO SERVICE’s official website?
Yes, the products sold through Costco are from the same high-quality line as those available on our official website. However, some items may be exclusive to Costco or offered in bulk packages to align with Costco’s unique sales model.
3. Can I return or exchange OMEGA AUTO SERVICE products purchased from Costco?
Returns or exchanges for products purchased at Costco must be handled according to Costco's return policy. Please visit your local Costco warehouse or contact their customer service for assistance.
4. Does Costco offer discounts on OMEGA AUTO SERVICE products?
Costco frequently provides special promotions and discounts to its members. We recommend checking Costco’s promotional materials or website for the latest deals on OMEGA AUTO SERVICE products.
5. How does this partnership benefit customers?
The collaboration with Costco allows us to:
- Offer our products at competitive prices.
- Reach more customers through Costco's trusted retail network.
- Provide convenient shopping options, including bulk purchases and in-store availability.
6. Will more OMEGA AUTO SERVICE products be available at Costco in the future?
Yes, we are continuously working with Costco to expand our product offerings and bring more high-quality items to their shelves and online store.
7. Can I purchase Costco-exclusive products directly from OMEGA AUTO SERVICE?
Some products are exclusively available through Costco and cannot be purchased directly from OMEGA AUTO SERVICE’s website or other sales channels.
8. How do I stay updated on OMEGA AUTO SERVICE products available at Costco?
Follow us on social media or subscribe to our newsletter for updates on new product launches and exclusive offers through Costco.
Refunds are processed within 7 days of receiving your package back. How long the refund will take to show back as credit on your bank statement varies depending on who you bank with (typically 5-7 business days).
We cannot guarantee that an order can be canceled. However, please contact us immediately and we will try to accommodate your request the best we can. If your order is already in the process of being shipped, your order cannot be cancelled.
No. Discount codes cannot be applied to a previous purchase or combined with other offers. Additionally prices cannot be adjusted once an order has been placed.
Pre-orders are items that are available to purchase before they’re physically in stock. You will be charged at the time of purchase in order for you to reserve that item. You’ll receive a shipping confirmation email when the item is shipped on the date listed in the product description.
All orders will ship as complete. If your order includes a pre-order item, the whole order will be held until the pre-order item is ready to ship.
No, once an order is placed the method of delivery cannot be changed. We appreciate your understanding as we want to ensure all orders stay organized and shipped in a timely manner.
Once an order is placed, we are unfortunately unable to alter it. The best thing to do is to immediately contact customer support and request that your order be cancelled.You can then place a new order with the correct sizing or added items.
We are doing our best to restock popular items! The best way to be alerted of restocks is to utilize our “email me when available feature” located in the product description of sold out items.
Add a note when checking out and we’ll write your message for you! Make sure to include who it’s ‘From’!
Any damaged items need to be reported within 10 days to pitra1705688@gmail.com. Damages reported outside of 10 days may not qualify for a replacement or refund.
All products are shipped from our store via UPS. Orders are shipped within 24-48 hours of order date and you will receive a tracking number once your item has shipped.
We’re working hard to stock the items that you love! Given the current landscape, we’re experiencing delays in getting some of our most-loved products from our vendors.
Additionally, to ensure safety, we’re working with a more limited shipping staff – we appreciate your support and patience as we are fulfilling orders as quickly as possible.
Please note that shipping providers are also taking longer to scan and deliver packages during this time. We ask that you allow 48 hours for your tracking information to update.
Free shipping on any U.S. order.
Online returns can be made via a pre-paid return mailing label provided by OMEGA AUTO SERVICE. A $4.95 shipping fee will be deducted per order. Limit one return mailing label per order. Online returns can also be returned in-store for free.
Orders are shipped within 24-48 hours of order date and you will receive a tracking number once your item is shipped.
We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.
We are not responsible for lost or stolen packages while in transit. All UPS or USPS tracking inquiries should be directed to the carrier’s customer service.
When packages appear to be missing, it is usually one of the following situations:
– The package may have been delivered to a neighbor’s home.
– The package has been delivered to a different spot than normal on your property.
– The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!